How can we help you?
Need help? Here are our most frequently asked questions
Register and Login
Why can't I receive a verification code after registering?
After clicking "Get Verification Code", please check your inbox and spam. If you still haven't received the verification code, you can send us your email address ( info@asicminermarket.com ) and we will check the specific situation with our technical staff.
Why can't I log in? I'm already registered on the site.
Please send us the email address you used when registering and our technicians will help you reset your password.
Orders and Processing
How do I place an order?
You can place an order directly on our website, add the items to the shopping cart, submit the order, pay with cryptocurrency (Usdt, Bitcoin, Ethereum, Litecoin, Kaspa, etc.), and then confirm the order. Alternatively, you can contact our online customer service for help to pay by other means (bank transfer, Alipay, Western Union, etc.).
Can I get a discount?
We always strive to provide our customers with the best prices and offer discounts for bulk orders. Please contact our sales representative for more details.
Can I pick up the machine myself?
Yes, we support self-pickup. If you have your own freight forwarder, we will deliver the machine to your freight forwarder's address. We only guarantee the logistics of domestic transportation, and subsequent international transportation should be arranged with your freight forwarder.
Can I visit your warehouse in person before placing an order?
Yes, we welcome customers from all over the world to visit our warehouse. If it is inconvenient for you, we can send you pictures or videos according to your requirements.
How do I track my package?
Once the order is confirmed, we will send you an email with the tracking number once the package has been shipped. In addition, our sales representative will contact you via Telegram or WhatsApp to confirm your delivery information.
Will the price of mining machines fluctuate frequently?
Yes, the price of mining machines is affected by market conditions and may fluctuate. But we will try our best to provide customers with the best prices and services.
Could you fill in the declared amount as I requested?
Yes, we can fill in the declared amount according to your requirements, but please note that there is a certain risk if the declared amount is too low, and you will bear the risk yourself. Paying taxes according to the law is the responsibility and obligation of every citizen.
Payment and Refund
What payment methods do we accept?
If you want to place an order through our official website, you can pay directly with cryptocurrency, such as USDT, Bitcoin, Ethereum, Litecoin, Kaspa, etc.
If you want to pay by bank wire, Alipay, Western Union, etc., please contact our sales for details.
Can I pay in instalments?
For mining machines in stock, you need to pay in full.
For pre-orders, we can accept a 50%~80% deposit first, and will notify you to pay the balance before shipment.
For bulk orders, please contact our sales for more payment methods.
Can I cancel my order after payment?
All items are non-refundable and orders cannot be cancelled.
*All cryptocurrency payments we receive on the website will be automatically converted to USDT, except in the case of price increases or shortages of mining machines due to price fluctuations
. If the product is out of stock, we will contact you for a refund. The refund amount will be the USD price at the time of ordering the product. If the product price fluctuates, we will contact you to negotiate the price difference. The price difference is calculated based on the USD price of the product.
Do I need a Coinbase merchant account to use cryptocurrency payments?
You do not need to use a Coinbase merchant account to pay for your order, you can pay with any cryptocurrency account you have
Do I need a Coinbase merchant account to use cryptocurrency payments?
You do not need to use a Coinbase merchant account to pay for your order, you can pay with any cryptocurrency account you have.
A Simple Guide to Customs Clearance
How do you pay customs duties?
Most importers and exporters hire a freight forwarder or customs broker to pay the duties on their behalf, saving them the trouble of having to pay the duties themselves. If the importer manages the shipment themselves, they will usually receive an invoice detailing the duties once the shipment arrives in the country. These charges need to be paid before the goods are released for onward transportation.
In some cases, the importer does not have to pay the import charges. This depends on the Incoterms (International Commercial Terms) agreed upon between the importer and the supplier (exporter).
Can I pay in instalments?
For mining machines in stock, you need to pay in full.
For pre-orders, we can accept a 50%~80% deposit first, and will notify you to pay the balance before shipment.
For bulk orders, please contact our sales for more payment methods.
How long does customs clearance take?
Customs clearance is usually completed within minutes or hours, but may take days or weeks if documents are missing or the goods require inspection. In this case, the goods will be detained until the necessary documents are provided or customs officials complete the inspection.
What documents are required for customs clearance?
The number of documents required for customs clearance varies from country to country, but most countries require the following:
* Export Documents
* Purchase order from buyer
* Sales invoice
* Packing list
* Bill of lading or airway bill
* Certificate of origin
Any other documents required by the buyer or listed in the letter of credit from the financial institution
* Import Documents
* Purchase Order
* Supplier's Sales Invoice
* Bill of Lading or Airway Bill
* Packing List
* Certificate of Origin
* Any other documents or letter of credit terms required by the buyer
If you encounter any problems during customs clearance, please contact us and we will help you.
Transport and Logistics
How long does it take for a stock machine to ship?
Machines in stock will be shipped within 3-7 working days. In case of special circumstances, we will contact you to discuss solutions.
When will the futures be shipped?
The future shipping date will be determined based on the manufacturer's information. We will mark the estimated delivery time on the product page for reference. We will arrange shipment as soon as we receive the machine.
What should I do if my package has not been updated for a long time?
If any abnormality occurs during the logistics process, please contact our sales representative or consult the logistics company for verification.
Are used machines tested before shipment?
Although there is no warranty or after-sales service for second-hand machines, we will send you the testing video and photos of the package inside the parcel to ensure that there is no problem with the machine before shipping.
How long does it take to arrive after shipment?
Generally, it takes 5-10 working days for the goods to arrive after shipment. DDP takes about 15 working days, but if there is a problem with customs clearance, there may be a delay. If the consignee has experience in importing goods or customs clearance, it can help speed up customs clearance.
After-Sales Support
Does the manufacturer provide a warranty on all machines?
The manufacturer provides 6-12 months warranty for all new machines. The specific warranty period is determined by the policy of each manufacturer. But there is no warranty or after-sales service for second-hand or refurbished machines. We will send you the test video and photos of the inner package to ensure that there is no problem with the machine before shipment.
What should I do if my machine breaks down?
Asicminermarket is staffed with experienced specialists who are familiar with all models of ASIC miners on the market. They are always ready to provide you with professional assistance and repair your mining equipment if necessary. If the problem cannot be solved remotely, we will provide you with instructions on how to send the device to our center for repair.
Can't find what you're looking for?
Chat with us or send us an email.
Most Asked Questions
1What is cryptocurrency mining?
Cryptocurrency mining is the process of verifying transactions on a blockchain network. Miners use specialized hardware to solve complex mathematical problems, which validate blocks of transactions. In return, miners are rewarded with cryptocurrency.
2Why is mining important for cryptocurrencies?
Mining is crucial for maintaining the security and integrity of a blockchain network. It prevents double-spending and ensures that transactions are permanently recorded on the blockchain.
3What are the most popular cryptocurrencies to mine?
Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Monero (XMR) are among the most popular cryptocurrencies for mining. However, with Ethereum's shift to proof-of-stake, other coins like Ravencoin and Ethereum Classic have gained popularity.
4What is the best hardware for mining Bitcoin?
ASIC (Application-Specific Integrated Circuit) miners are the best hardware for Bitcoin mining. Popular models include the Bitmain Antminer S19 Pro and the MicroBT Whatsminer M30S++.
5Can I mine cryptocurrencies with a regular computer?
While it's possible to mine some cryptocurrencies with a regular computer or GPU, the profitability is generally much lower compared to using specialized hardware like ASICs. For Bitcoin, ASICs are required to be competitive.
6What are ASIC miners?
ASIC miners are specialized devices designed specifically for mining a particular cryptocurrency. They are much more efficient than general-purpose hardware like CPUs or GPUs but are only useful for the specific algorithm they are built for.
7What is the difference between ASIC and GPU mining?
ASIC miners are tailored for a specific algorithm and offer higher efficiency but lack flexibility. GPU mining is more versatile, allowing miners to switch between different cryptocurrencies, but it is generally less efficient than ASIC mining.
8Is mining profitable in 2024?
Mining profitability depends on several factors, including the cryptocurrency being mined, the cost of electricity, the efficiency of the mining hardware, and the current market price of the cryptocurrency. It's important to calculate potential profits before investing in mining equipment.
9What are the electricity requirements for mining?
Mining can be very power-intensive. ASIC miners consume a significant amount of electricity, often measured in kilowatt-hours (kWh). Ensuring access to affordable electricity is key to maintaining profitability.
10What is mining difficulty?
Mining difficulty refers to how hard it is to solve the cryptographic puzzle necessary to mine a new block. As more miners join the network, the difficulty increases, making it harder to mine coins.
11How does mining difficulty affect profitability?
As difficulty increases, it takes more computational power to mine the same amount of cryptocurrency, which can reduce profitability. Miners must constantly upgrade their hardware to stay competitive.
12What are mining pools?
Mining pools are groups of miners who combine their computational resources to increase their chances of mining a block. The rewards are then distributed among pool members based on their contribution.
13Which is the best mining pool to join?
The best mining pool depends on the cryptocurrency you are mining. For Bitcoin, popular pools include F2Pool, Antpool, and Slush Pool. For Ethereum, Ethermine and SparkPool are commonly used.
14What are the risks of mining?
Risks include high electricity costs, the potential for hardware failure, fluctuations in cryptocurrency prices, and increasing mining difficulty. It's also important to be aware of regulatory changes in your region.
15Can mining damage your hardware?
Mining puts significant stress on hardware, which can lead to overheating and reduced lifespan if not properly managed. Adequate cooling and maintenance are essential to prolong the life of mining equipment.
